Order Processing

Orders are processed in accordance to your delivery preference. Please find more information about delivery options and timings here.

Please allow two additional days for deliveries to Scottish Highlands, Aberdeen, Northern Ireland and other rural areas. Please note that some deliveries to Northern Ireland could be delayed by Irish Customs. We apologise in advance for any inconvenience this may cause our customers. Unfortunately for select post codes in specific rural areas we may offer limited delivery options. You will be notified of this at checkout.

We will take all reasonable care to deliver to the address given. However we will not be liable for non-delivery or mis-delivery as a result of incorrect data entry.

We're sorry Lab Series only delivers online orders to UK addresses (excluding the Channel Islands).

*All purchases are subject to bank authorisation prior to processing. Only authorised purchases will be processed and delivered.

Your order will be delivered by a courier service. Please ensure that someone will be present to sign for it. If no-one is available, our delivery company will leave a telephone number for you to call to make alternative arrangements. To ensure secure and undamaged delivery of your order, our delivery company will not be able to leave it 'hidden' at the address.

Order Inquiries

You can check the status of your most recent orders by visiting the Track My Order page HERE or by visiting the Order Status page in the My Account section. This is the easiest and fastest way to get the most current information regarding your online orders.

In Your Account, when you click on Order Status, you will be prompted to log in with your e-mail address and password. An order summary page will provide you with detailed information about your current and past orders.

After your order is dispatched you can track the delivery status of your order online with our courier by clicking on "View all Orders".

Please note the courier may not post tracking information online for up to 24 hours after the order is dispatched.

ORDER STATUS DESCRIPTIONS

Processing

Your order is currently being processed into our warehouse system. Your order should appear as 'In Warehouse' status within 3 hours of the order being confirmed as accepted.

In Warehouse

The order is now being managed by our Warehouse team, who will select, pick and package your order in time for dispatch.

Dispatched

Our courier, Yodel, has collected your order from our warehouse and is in the process of delivering it to you. You may track this delivery with Yodel by clicking on the 'Yodel' link in the Tracking column.

Item Availability

Temporarily Out of Stock

If a basic stock item is unavailable on www.labseries.co.uk it will show as temporarily out of stock, and you can request to receive an email when the product comes back into stock by clicking on the 'Notify Me' button beside the product.

Alternatively, you can visit one of our Lab Series retailers. Please see the Store Locator to find your nearest store.

Sold Out

If a limited edition item is unavailable on www.labseries.co.uk it will show as sold out. Please see the Store Locator to find your nearest store.

Unfortunately you cannot add out of stock items to your Shopping Bag.

Redeeming An Offer Code

Steps for redeeming an Offer Code:

1. • Enter your Offer Code in the promotional box under Order Summary on either the "Shopping Bag" or "Order Review" page, and click APPLY CODE.

 

2. • Offer codes should be entered exactly as they appear. Only one offer code to be used at any one time.

When an Offer Code is accepted, the offer will be displayed in the "Shopping Bag" and "Order Review".

Selecting Colour Online

This site is best viewed with Netscape or Internet Explorer 5.0 or higher and a minimum monitor resolution of 800 x 600. Please note that monitors display colours differently based upon their settings.

Please feel free to Contact Us with questions about specific colours, and we'll be happy to provide you with any additional description that is available.

Order Cancellations

Occasionally, orders or parts of an order are cancelled by our system for various reasons. Some reasons are:

• • Item(s) not available.
• • Difficulty in processing payment information.
• • Cannot ship to address provided.
• • A duplicate order was placed.

If your order is cancelled, you will receive an email to explain the reason for the cancellation. You original payment method will be refunded for the appropriate amount.

If you wish to change or cancel your order prior to dispatch please call our Customer Services Team on 0808 281 0233 with order number, to discuss what practical options are available to you. Please note as we generally process orders very quickly and dispatch orders within 1-2 days therefore it may not be possible to prevent the order from being dispatched. In this instance please return your order once received in accordance with our Returns Policy.

Gift Cards

Unfortunately Lab Series gift cards can no longer be purchased, however any existing gift cards can still be redeemed on labseries.co.uk.

Terms & Conditions

• • The Giftcard is not a credit or charge card.
• • Lab Series Giftcards can be exchanged for products and services, online at labseries.co.uk.
• • Giftcards may not be used in department stores, for mail order purchases or at airport locations.
• • The balance on the Giftcard may be used for full or part payment of the GB pounds sterling cost of Lab Series products and services. To check your balance online please click here.
• • No change will be given but any unused balance will remain on the Giftcard and may be applied to future purchases.
• • Giftcards can be used towards the purchase of goods at a higher price than its face value upon payment of the difference.
• • The Giftcard cannot be exchanged or redeemed in whole or part for cash, and has no fixed expiry date or service fees.
• • Promotional offers may not apply to Giftcard purchases.
• • No VAT is charged when buying the Giftcard, but purchases paid for using the Giftcard are subject to VAT.
• • Keep the Giftcard safe and treat it as cash. We will not accept any liability for lost, stolen or damaged Giftcards or for any remaining balance on the Giftcard.
• • If you have made an Online payment with a Giftcard in whole or part and any item paid for using the Giftcard is accepted for return the amount owing will be added to the original Giftcard.
• • For general information about returns and refunds please click here.
• • We may withdraw or cancel the Giftcard and require an alternative form of payment if we suspect that the Giftcard may have been stolen or fraudulently used. Further action may also be taken.
• • We reserve the right to amend or supplement these conditions or discontinue the Giftcard at any time.

Payment Options

The following methods are accepted for payment:

• • American Express
• • Mastercard
• • Visa
• • Clearpay
• • Klarna
• • Pay Pal
• • Apple Pay
• • Gift Cards

Important information:

For your security and to avoid any fraudulent transactions, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria.

Tax Information

All prices indicated for products available via the Website are inclusive of VAT (where applicable) at the current rates and are exclusive of delivery charges.

The total cost of your order is the price of the products ordered plus VAT, and delivery charges as set out in the Delivery section of the Website. Payment can be made by any of the methods specified in the Payment Options section above, and payment will be debited and cleared from your account as set out in the Payment section of this Website.

International Shoppers

We're sorry, we are currently unable to accept orders that are billed or shipped to destinations outside of the United Kingdom. We apologise for any inconvenience

Security Online

At Lab Series Online UK, we understand how important security is to you. When you place an order at labseries.co.uk, we encode your information using Secure Socket Layer (SSL) encryption technology. This is the most advanced consumer online security technique to date.

In order for encryption to take place, your browser must have the SSL protocol. The browsers that have this software are the following:

• • AOL 5.0 and higher
• • Internet Explorer 5.0 and higher
• • Mozilla Firefox
• • Netscape 6.0 (Windows only)
• • Safari

ISIS & IDIS Accreditation

labseriesco.uk has been certified with Internet Shopping Is Safe (ISIS) & Internet Delivery Is Safe (IDIS) accreditations. Consumers can shop online with confidence wherever they see the ISIS & IDIS logos because it certifies that the retailer has:

• • registered with the ISIS programme and undertaken to trade in a manner that is Legal, Decent, Honest, Truthful and Fair.
• • had its web site and service reviewed and monitored by IMRG
• • had its Business, VAT and Data Protection registrations checked by IMRG
• • clear, simple to understand delivery information before you place your order;
• • convenient and reliable delivery service within the agreed time frame;
• • a clear returns process, with any limitations / conditions notified prior to purchase.

Maximum Purchase Policy

We regret that we must limit orders to no more than eight (8) of any individual item and also limit orders to no more than three (3) orders per customer per day. If you have any questions, please Contact Us and we will be happy to assist.